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Agent Types

UserTrace supports comprehensive testing for all major AI agent architectures and deployment models.

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Voice Agents

Telephony-Based

Phone System Integration• Traditional phone number systems • Inbound and outbound call handling • PSTN and VoIP compatibility • Multi-line concurrent support

Web-Based

Real-Time Voice Communication• WebRTC integration • In-app voice features • Browser-based calling • Mobile app voice systems

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Conversational Agents

Text-Based Chat

Written Conversation Systems• Customer support chatbots • Virtual assistants • WhatsApp Business agents • Slack workspace bots • Web chat widgets • Messaging platform bots

Prompt-Based

Direct LLM Testing• System prompt evaluation • Single-turn responses • Prompt optimization • A/B prompt testing

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Agent Architectures

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RAG Agents

Retrieval-Augmented Generation Systems • Knowledge base integration • Document retrieval testing • Context accuracy validation • Source attribution verification

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Tool-Using Agents

Function Calling & API Integration • External API interactions • Database query execution • Third-party service integration • Multi-step workflow validation

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Multi-Modal Agents

Cross-Format Communication • Voice + text combinations • Image understanding capabilities • Document processing agents • Video analysis systems

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Framework Compatibility

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Standard Frameworks

Supported Providers:Vapi for full conversation flow testing, Retell for real-time voice evaluation, Livekit for WebRTC and telephony testing, Pipecat for pipeline-based voice agents, and Custom SIP for direct SIP integration.
Supported Integrations:OpenAI for GPT models with function calling, Anthropic for Claude with tool use, LangChain for multi-agent workflows, LlamaIndex for RAG and knowledge systems, and Custom APIs for any Chat Completions format.

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Supported Agents

Voice Agents

Telephony & Web-based Voice• Phone system integration • WebRTC real-time communication • VoIP and PSTN compatibility

Chat Agents

Text-based Conversations• Customer support chatbots • WhatsApp Business agents • Slack workspace bots • Web chat widgets

Prompt-based Agents

Direct LLM Testing• System prompt evaluation • Single-turn responses • A/B prompt testing

Custom Implementations

Bring Your Own Agent• Chat completions API compatible • Sandbox environment testing • Proprietary model integration

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Getting Started

Choose your integration path based on your agent type:

Prompt Based

Test prompts directly with LLM models

Custom Chat Agent

Test custom chat agents through API endpoints

WhatsApp Chat Agent

Test WhatsApp Business agents

Slack Chat Agent

Test Slack workspace bots
Not sure which category fits your agent? Contact our support team at [email protected] for personalized integration guidance.